Thanks for choosing Samug (“Samug,” “we,” “our,” or “us”), This Privacy Policy (“Privacy Policy” / “Policy”) describes how Samug, owned and operated by Syneins Enterprise Systems Pvt Ltd (“Company”) and builds privacy into our applications, websites and services (collectively, our “Services,””service”). This Privacy policy explains how we collect, use, and share personal data about individuals in connection with our Services (collectively, “user,“ “you,” or “your”) that link to this Privacy policy, By visiting, accessing and using the Services, you have read and accepted the terms of this Policy. You have also accepted the Samug ‘Terms and Conditions’, and other terms which are available on the Samug App, Samug Website, and otherwise, If you don’t agree with and accept the above, please do not use, install, access Samug or any of its features.
We collect limited personal data from or about you or your devices, as described below. When you are asked to provide us with personal data you can generally decline. If you do not provide certain data, however, you may not be able to use our Services or you may have limited features available if that data is necessary to provide you with our Services or the features you wish to use.
Registration and Profile Information. When you sign up for an account or use our Services, we will ask you for your name, telephone number, email id, date of birth, gender, location, field of interest, preferred language, regional preferences and Government Issued Photo ID. You can also upload a profile photo.
If You choose to voluntarily add additional information to Your profile, We may collect the following additional information from you: (i) Current Location (ii) description of self and (iii) address.
We ask you for the location information and regional preferences to customize your experience by showing you relevant content. Samug may collect and store the current and past location of your device if you permit. You have full control over whether to allow or not. If Samug is unable to access your location information, Samug may become inaccessible or not function as intended.
We store the bank/UPI information that Users voluntarily provide us for encashment or payout.
Device Data. We collect data about the device and software you use to access our Services, including IP address, GPS location, address inferred from IP address (Country, province, city), device Identifiers, Operating System, Operating System version, device information, display features, network provider/Wi-Fi or other ISP, battery level and usage, memory usage, Mac address, camera status, fingerprint status, phone number, and push notification tokens. We use this data to provide and improve the Services.
Additionally, We use cookies to collect website activity data about visitors to the Website or Application or any related Services facilitating the Application. When You interact with the Services, We strive to make Your experience easy and meaningful. We, or Our third-party service providers, may use cookies, mobile app analytics and similar technologies to track visitor activity and collect data on the Services. We may combine this data with other Personal Information that We collect from the users.
Samug may access your device’s camera, microphone, photo audio library or gallery. Access to the user’s device camera and / or gallery is only for the purpose of selecting / uploading the user’s content and profile picture. We may also collect information provided by third parties who may disclose to Samug personal or non-personal information collected by them. Company has no control over or responsibility in respect of third-party information practices or information collection methods.
We do not collect any Sensitive Personal Data or information such as password related to other services, physical, physiological and mental health condition, sexual orientation, medical records and history, or biometric information.
Financial information such as bank account or credit card or debit card or other payment instrument details that you used to subscribe.
We may use all the information we have to help us operate, provide, improve, understand, customize, support, and market Samug.
Our Services: We operate and provide Samug, including providing customer support, and improving, fixing, and customizing Samug by using the said information. We understand how users use Samug, and analyze and use the information that we have to evaluate and improve Samug, research, develop, and test new services and features, the data you upload, how much time you spend on a page, objects such as hyperlinks you click on, and the dates and times of your visits and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We may also use your information for (i) displaying content based on interest, location, offers, etc., (ii) displaying or providing access to promotions, advertisements, offer, etc. which may be based on your interests and also ad-targeting, ad-placement, and ad-measurement (iii) displaying location specific news and weather related information, (iv) improving search results, content loading, performance, etc.
We use your information to try and ensure safety and security of our users and their information. We verify accounts and activity, and promote safety and security on and off Samug, such as by investigating suspicious activity or violations of our policies, terms, etc., and to try and ensure that Samug is being used legally.
We also use your information to communicate with you, such as through push notifications and in app messaging, to provide you with updates and other information relating to our Services, such as new features you may wish to use in our Services, provide information that you request, respond to requests, comments, and questions, and otherwise provide customer support;
For other purposes for which we provide specific notice at the time your personal data is collected.
If you would like to manage, change, limit, or delete your information, we allow you to do that through the profile and settings feature available. You can change your settings to manage certain information available to other users.
You can learn about different settings, and actions you can take, including how you can access, delete, or correct your personal data by visiting our FAQs at Help Center. You can also request to access, delete, and correct your personal data by emailing us at support@syneins.com.
We do not sell your personal data. We also design our Services so that we do not share or otherwise disclose personal data we collect from or about you in ways you would not expect. We share each of the categories of personal data described above with the following third parties for the business purposes described (or otherwise disclosed to you at the time of the collection):
We may share personal data we get with service providers who help us provide our Services. Service Providers may also collect or provide data on our behalf in connection with our Services.
Our Services are social services in which you can view and share content. Your name, profile information and the content you share on the Services will be viewable by other users, to whom you have allowed and/or member of the Samug to view such content. We also share data about you with others when certain actions happen.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal data if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, security, or safety, including enforcing our terms and policies. For the avoidance of doubt, the disclosure of your information may occur if you send any objectionable content on or through our Services.
We may transfer your personal data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction or proceeding in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
All of our rights and obligations under this Policy and the Terms and Conditions are freely assignable by us to any of our affiliates or any others.
We make reasonable and appropriate steps to protect personal data from unauthorized access, use, disclosure, alteration, and destruction by using physical and electronic safeguards designed to improve the security of the personal data. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
If the processing of personal data about you is subject to European Union data protection law and similar laws, you have certain rights with respect to that data: (i) You can request access to, and rectification or erasure of, personal data; (ii) If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal data in a usable and portable format; (iii) If processing of personal data is based on your consent, you can withdraw consent at any time for future processing; You can do object to, or restrict, the processing of personal data under certain circumstances; (iv) and For residents of France, you can send us specific instructions regarding use of your data after your death. To make such requests or contact our Grievance Officer, please use the contact information at the bottom of this statement.
We rely on different lawful bases for collecting and processing personal data about you, for example, with your consent and/or as necessary to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
We retain personal data for as long as necessary to provide the services and fulfil the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs are different for different data types and for different purposes, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.
You can always opt out of Our Services or choose not to disclose information to us at any time. However, keep in mind that some information may be needed to register with us or to take advantage of some of Our special features. Hence, by choosing not to provide us with the above-mentioned information, You may be unable to access the Services to the extent that it is necessary for us to be able to provide you with such service. You may at any time also withdraw Your consent provided to us under this Privacy Policy and seek the deletion of your data by notifying us at support@syneins.com.
We may transfer personal information to countries other than the country in which the data was originally collected.
When we post changes to this Privacy policy, we will revise the “Last Updated” date at the top of the page. If we materially change the ways in which we use personal data previously collected from you through our Services, we will notify you and/or obtain consent for those changes as applicable law requires.
If you have any questions, comments, or concerns about our processing activities, please email us at support@syneins.com or write to us at Address